MARC details
000 -LEADER |
fixed length control field |
02951aam a2200301 a 4500 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
CUTN |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20180823170826.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
071116s2008 enka b 001 0 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780749450199 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780749454753 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0749450193 (pbk.) |
041 ## - LANGUAGE CODE |
Language |
English |
042 ## - AUTHENTICATION CODE |
Authentication code |
ukblsr |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.314 |
Edition number |
22 |
Item number |
DOH |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Doherty, Nora. |
245 14 - TITLE STATEMENT |
Title |
The essential guide to workplace mediation & conflict resolution : |
Remainder of title |
rebuilding working relationships / |
Statement of responsibility, etc |
Nora Doherty & Marcelas Guyler. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
London : |
Name of publisher, distributor, etc |
Kogan Page, |
Date of publication, distribution, etc |
2008. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
x, 196 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
500 ## - GENERAL NOTE |
General note |
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. <br/><br/>Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one. |
505 ## - FORMATTED CONTENTS NOTE |
Contents |
Chapter - 00: Introduction;Section - ONE: Workplace mediation;Chapter - 01: So what exactly is workplace mediation?;Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark;Chapter - 03: Just how does mediation work?;Chapter - 04: Finding your way around conflict resolution: what is special about mediation?;Chapter - 05: How mediation can be used within organizations;Chapter - 06: Workplace mediation for teams;Chapter - 07: Team mediation and group dynamics;Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization;Section - TWO: Mediation in action: case studies of real life workplace mediations;Chapter - 09: Case studies of workplace mediation between two employees;Chapter - 10: Case studies of workplace mediation with teams;Chapter - 11: Case studies of workplace mediation for boardroom conflicts;Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development;Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models;Chapter - 13: Why and how should managers respond to conflict?;Chapter - 14: The philosophy of mediation and the business of empowerment;Chapter - 15: `Beyond mediation': the culture of mediation and organizational development. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Conflict management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Mediation and conciliation, Industrial. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Guyler, Marcelas. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
Koha item type |
General Books |
246 3# - VARYING FORM OF TITLE |
Title proper/short title |
Essential guide to workplace mediation and conflict resolution |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. [186]-192) and index. |