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Managing conflict : a practical guide to resolution in the workplace / David Liddle.

By: Material type: TextTextLanguage: English Publication details: London: Kogan Page, 2017.Edition: 1st EditionDescription: xiii, 301 pages ; 24 cmISBN:
  • 9780749480882
Subject(s): Additional physical formats: Online version:: Managing conflictDDC classification:
  • 658.405 23 LID
Contents:
Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check --
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Holdings
Item type Current library Collection Call number Status Date due Barcode
General Books General Books CUTN Central Library Generalia Non-fiction 658.405 LID (Browse shelf(Opens below)) Available 40321
General Books General Books CUTN Central Library Medicine, Technology & Management Non-fiction 658.405 LID (Browse shelf(Opens below)) Available 33590

Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check --

Includes bibliographical references and index.

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