Methods for Measuring Quality of Libraries / By M. Bavakutty & K.C Abdul Majeed.

By:

Bavakutty, M

Contributor(s):

Majeed, K.C Abdul

Material type: Text

TextLanguage: English Publication details: New delhi : Ess Ess Publications. 2005.Edition: 1st edDescription: 297 p. : ill. ; 23 cmISBN:

978-8170004394
817000439

Subject(s):

DDC classification:

23 020 BAV

Contents:

1. Introduction 2. Marketing of Library and Information Product and Services 3. Quality Concepts In Libraries 4. Total Quality Management 5. Quality Standard and Libraries 6. Services Quality 7. Library Evaluation and Performance Measurement 8. Methods for Collection Of Collection Of Data 9. Methods for Analysis Of Data 10. SERVQUAL, a Scale for Measurement Services Quality 11. LiBQUAL, an Instrument for Measurement Library Quality 12. Library Quality; a Review 13. Quality Of Library ; Case Studies

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
General Books	CUTN Central Library General Stacks	Non-fiction	02.562 BAV (Browse shelf(Opens below))	Available		43139

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