TY  - BOOK
AU  - Agrawal, Ankita.
TI  - Service Management
SN  - 9788183768566
U1  - 658.8 23
PY  - 2022///
CY  - Jaipur
PB  - ABD Publishers
KW  - Public Sector
KW  - Private Sector
KW  - Off-Shore
KW  - TQM
N1  - Preface
1. Service
2. Strategic Service Management
3. IT Service Management
4. Creating the Right Service Philosophy
5. Customer Experience Management
6. Service Quality
7. Services Marketing
8. Technology in the Service Sector
Bibliography
Index
ER  -