TY  - BOOK
AU  - Holroyd,Jane
TI  - Improving personal and organisational performance in social work
T2  - [Post-qualifying social work practice series]
SN  - 9781446256749 (hb)
U1  - 361.32 
PY  - 2012///
CY  - London
PB  - Learning Matters/Sage
KW  - Social service
KW  - Achievement motivation
KW  - Leadership
KW  - Communication in social work
N1  - Includes bibliographical references and index; Starting with Self    
How to Understand our Thoughts    
The Process of Behaviour    
Creating Positive Mind Solutions    
Representational Systems and Words    
Anchoring    
Understanding Communication    
Advanced Questioning Skills Model    
Persuasive Language    
Motivational Language    
Understanding and Enhancing Thought Processes    
Reframing    
Setting Well-Formed Outcomes
N2  - This book offers a service-oriented leadership approach for Social Work managers and looks to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It is designed to support the development of aspiring and front line managers in social work and care through the introduction of key concepts such as understanding the Self, Neuro-Linguistic Programming, self-leadership and communication
ER  -