TY - BOOK AU - Liebowitz, Jay TI - Knowledge Management Handbook: Collaboration and Social Networking SN - 9781498797849 U1 - 658.403 PY - 2012/// CY - Boca Raton PB - CRC Press N1 - Cover Half-Title Page Title Page Copyright Page Table of Contents Preface The Editor Contributors 1: Collaboration and Social Networking: The Keys to Knowledge Management—Introductory Thoughts Introduction The Informal Organization Short Case: Applying Knowledge Sharing at My UniversitY What Are Some Others Doing in Terms of Promoting Collaboration and Knowledge Sharing? How Can We Improve The State-Of-The-Art in Knowledge Sharing What is Ahead in Forthcoming Chapters 2 : Knowledge and Collaboration in Multihub Networks: Orchestration Processes among Clinical Commissioning Groups (CCGs) in the United Kingdom Introduction Clinical Commissioning Hubs (Ccgs) as Innovation Network Orchestrators Case Study Background: Development of (Ccgs) Commissioning at National Health Service (Nhs) Influences and Previous Initiatives Current Reform and Challenges Network Management Strategies and Practices Managing Innovation Coherence External Innovation Coherence Internal Innovation Coherence Managing Network Membership Managing Network Stability Governance Relationships Managing Knowledge Flows Knowledge Brokering Digital Networks Case Implications for the Future References 3: Religious Communities of Practice and Knowledge Management—The Potential for Cross-Domain Learning Introduction Body of Knowledge on Communities of Practice Characteristics of Communities of Practice Interplay Between Religious Communities and Knowledge Management Religious Communities of Practice—Church Communities Religious Domain Religious Community Religious Practice Two Case Studies: Church Communities Leveraging Knowledge Management Methods Case Study 1 Birth of a New Religious Community from Two Declining Parishes Community Identity Community Practice Community Case Study 2 Birth of a New Religious Community to Address Community Needs Community Identity Community Practice Community Observations from the Case Studies References 4: Cross-Cultural Technology-Mediated Collaboration: Case Study of Oxfam Quebec and Peru Introduction Background on the Organization History of Oxfam Quebec in peru* Description of the Case Study Key Milestones Collaboration Tools and Principles Applied Lessons Learned Start Off on the Right Foot Leave Your Titles at the Door You Need people Who Can “Go Native” Take the Time to Reflect Collaboration Means Everyone participates Future Research Acknowledgments References 5: Enabling Knowledge Exchange to Improve Health Outcomes through a Multipartner Global Health Program Introduction Background on the Global Health Program Role of Knowledge Management in the Access-Fp and Mchip Programs Building Consensus: Technical Consultation Meetings Perpetuating A Sense Of Team Affiliation: The Postpartum Family Planning (Ppfp) Community Of Practice And Online Collaboration Global ppfp Online Forums: Formal and Informal Learning Postpartum Family Planning E-Toolkit: Synthesized Knowledge practical Learning for a Geographically Dispersed Audience: The PPFP E-Learning Course Knowledge Translation, Social Networking, and Team Collaboration Concepts as Related to Scaling Up High-Impact Health Practices Defining Knowledge Translation E-Learning participants as Knowledge Brokers Social Networking Effects on PPFP program Change Team Collaboration and Macrocognition Lessons Learned Future Research Needed Acknowledgments References 6: Emperor: A Method for Collaborative Experience Management Introduction Background of the Organization Collaboration and Social Networking Principles Applied Selected Principles for This Context Incorporating Principles into Processes Description of Case Study Tool Support for Collaborative Work Quality Trustability Traceability Seeding the System Blitz Interviews Vetting Training LESSONS LEARNED Future Research Needed in the Area References 7: Real-Time Knowledge Management: Providing the Knowledge Just-In-Time Introduction Real-Time Knowledge Management The Expertise Dimension Research Scope Research Methodology Knowledge Management (Km) Solutions For Non-Real-Time Km Roles Km for Call Center Representatives At Service Centers Km for Front-Line Bankers Km for Medical Physicians Summary Suggested Architecture Conclusions Further Research References 8 : Building Vertical and Horizontal Networks to Support Organizational Business Introduction Background on the Virginia Department Of Transportation (Vdot) Traditional Knowledge Transfer within the Agency 1991 Early Retirement Option (ERO) 1995 Workforce Transition Act (WTA) 2008 to 2010 Reduction in Force Impacts Today Collaboration And Networking Principles Applied Case Study Communities of Practice (CoP) as a Network Creation Tool Construction Quality Managers Communities of Practice (CoP) Area Construction Engineers (ACE) CoP Project Control CoP District Construction Engineer (DCE) CoP Accomplishments Lessons Learned Conclusion And Future Research Needed References 9: Social Network Analysis: A Pharmaceutical Sales and Marketing Application Introduction Background on Community Analytics® Social Networking Principles Applied Step 1: Opportunity Identification Exercise 1: Map the Network Exercise 2: Identify Key Network Members (KNMs) Exercise 3: Conduct a Gap Analysis Exercise 4: Conduct Individualized KNM Assessments Step 2: Partnership Building Exercise 5: Reprioritize Targets Step 3: Connectivity Facilitation Exercise 6: Connect the KNM Advocates to Their Network Members Step 4: Relationship Sustainability Future Research Needed Lessons Learned References 10: Collaborating Using Social Networking at Price Modern Introduction Background of Price Modern Collaboration/Social Networking Principles for Price Modern Price Modern’S Collaboration/Knowledge Sharing/Social Networking Perspective Social Media Strategic Approach at Price Modern Lessons Learned Future Research Needs Acknowledgments References 11: Visual Knowledge Networks Analytics Introduction Network Analysis and Interpretation Visual Network Modeling Macro Properties of Networks Micro Properties of Networks Knowledge and Change Management Implications Knowledge and Change Management Evaluation Dynamic Network Analysis Visual Representations of Network Dynamics Visual Interaction Methods Exemplary Findings Suggestions For Further Research Conclusions Acknowledgments References 12: A Framework for Fostering Multidisciplinary Research Collaboration and Scientific Networking within University Environs Introduction Background A Case Study an Research Collaboration and Scientific Networking A Networking and Collaboration Database A Guide For Students Collaboration Networks Multidisciplinary Research Networks Conclusions and Lessons Learned Future Work References 13: Knowledge Management and Collaboration: Big Budget Results in a Low Budget World 14: TATA Chemicals—Knowledge Management Case Study about tata chemicals limited (tcl): serving society through science Science for Sustainability Community Services OVERVIEW OF KNOWLEDGE MANAGEMENT (KM) AT TCL KM Strategies, Processes, and Culture KM Strategy KM Processes KM Culture Key KM Initiatives Innovation and Km Measuring Km Lessons Learned During the Km Journey 15: Knowledge-Enabled High-Performing Teams of Leaders Preface Introduction The Knowledge Environment People Process Technology Organizational Structure Content Organizational Culture Knowledge Leadership Applying the Knowledge Environment to Teams Enabling Teams Defining High-Performance Teams A New Approach To Building Leader Teams Defining Teams of Leaders The Teams of Leaders Approach Knowledge Management and High-Performing Teams Recent Research and Practice on Implementing the Teams of Leaders Methodology Team Development Life Cycle Stage 1: Getting Started Stage 3: Doing the Work Stage 4: Sustaining the Team The Leader Team Exercise Step 1: Identify and Understand the Situation and Requirements Step 2: Practice Thinking through the Situation Case Studies Future Research Needed in the Area Conclusion References Index N2 - Knowledge Management Handbook Collaboration and Social Networking, Second Edition Recent research shows that collaboration and social networking can foster knowledge sharing and innovation by sparking new connections, ideas, and practices. Yet these informal networks are often misunderstood and poorly managed. Building on the groundbreaking, bestselling first edition of the Knowledge Management Handbook, this new edition focuses on collaboration and social networking. Topics covered include implementing a knowledge sharing culture, embedding knowledge management activities to encourage collaboration, developing a knowledge retention strategy, applying social network analysis to map knowledge flows, and using systems engineering approaches for collaboration and social networking ER -