TY  - BOOK
AU  - Bavakutty, M.
AU  - Majeed, K.C Abdul.
TI  - Methods for Measuring Quality of Libraries
SN  - 978-8170004394
U1  - 020 23
PY  - 2005///
CY  - New delhi
PB  - Ess Ess Publications.
KW  - Library Evaluation
KW  - Service Quality
N1  - 1. Introduction; 2. Marketing of Library and Information Product and Services; 3. Quality Concepts In Libraries; 4. Total Quality Management; 5. Quality Standard and Libraries; 6. Services Quality; 7. Library Evaluation and Performance Measurement; 8. Methods for Collection Of Collection Of Data; 9. Methods for Analysis Of Data; 10. SERVQUAL, a Scale for Measurement Services Quality; 11. LiBQUAL, an Instrument for Measurement Library Quality; 12. Library Quality; a Review; 13. Quality Of Library ; Case Studies
ER  -