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Methods for Measuring Quality of Libraries / By M. Bavakutty & K.C Abdul Majeed.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: New delhi : Ess Ess Publications. 2005.Edition: 1st edDescription: 297 p. : ill. ; 23 cmISBN:
  • 978-8170004394
  • 817000439
Subject(s): DDC classification:
  • 23 020 BAV
Contents:
1. Introduction 2. Marketing of Library and Information Product and Services 3. Quality Concepts In Libraries 4. Total Quality Management 5. Quality Standard and Libraries 6. Services Quality 7. Library Evaluation and Performance Measurement 8. Methods for Collection Of Collection Of Data 9. Methods for Analysis Of Data 10. SERVQUAL, a Scale for Measurement Services Quality 11. LiBQUAL, an Instrument for Measurement Library Quality 12. Library Quality; a Review 13. Quality Of Library ; Case Studies
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Item type Current library Collection Call number Status Date due Barcode
General Books General Books CUTN Central Library General Stacks Non-fiction 02.562 BAV (Browse shelf(Opens below)) Available 43139

1. Introduction 2. Marketing of Library and Information Product and Services 3. Quality Concepts In Libraries 4. Total Quality Management 5. Quality Standard and Libraries 6. Services Quality 7. Library Evaluation and Performance Measurement 8. Methods for Collection Of Collection Of Data 9. Methods for Analysis Of Data 10. SERVQUAL, a Scale for Measurement Services Quality 11. LiBQUAL, an Instrument for Measurement Library Quality 12. Library Quality; a Review 13. Quality Of Library ; Case Studies

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