000			02179nam a22002657a 4500
003			CUTN
005			20231205104422.0
008			231205b |||||||| |||| 00| 0 eng d
020			_a9788178803814
020			_a817880381X
041			_aEnglish
082			_223 _a647.94068 _bPAN
100			_aPant, Anoop.
240			_aFront Office Operations
245			_aFront Office Operations / _cAnoop Pant.
260			_aNew Delhi : _bRajat Publications, _c2022.
300			_avii, 338 p. : _bill. ; _c23 cm.
505			_aPreface 1. Introduction to Hotel Industry 2. International Corporate Hotels 3. Classification of Hotels 4. Organisational Setup of Front Office Department 5. Duties and Responsibilities of Different Front office 6. Organization Structure 7. Market an Customer 8. Reservation 9. The Guest Cycle Front Office System 10. Importance of Communications 11. Basics of Security 12. Caring for Customers 13. Handling Complaints 14. For Guest, Hosts and Hostesses
520			_aThis text introduces concepts of Organizations communication ethics and policy within a hotel. The primary focus is the Front Office, Housekeeping, Reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of Basic analyses, techniques and trends both in policy and technology will be reviewed as they relate to management and the guest. This text intended to give students a real world perspective of the hotel industry. This text is organized logically so that each chapter builds on the previous one. Considerable effort was made to ensure that front office operations and management was presented in a way that promotes learning and discussion several unique features are Incorporated to provide learning tools that encourage thinking outside the box, industry perspective, about job decription, internet resoures
650			_aCorporate
650			_aGuest
650			_aSecurity
650			_aReservation
942			_2ddc _cBOOKS
999			_c40705 _d40705