000			02565nam a22002897a 4500
003			CUTN
005			20231218101453.0
008			231218b |||||||| |||| 00| 0 eng d
020			_a9780367475260
041			_aEnglish
082			_223 _a387.542068 _bGIB
100			_a Gibson, Philip.
240			_aCruise Operations Management : Hospitality Perspectives
245			_aCruise Operations Management : _bHospitality Perspectives / _cPhilip Gibson.
250			_a3rd ed.
260			_aAbingdon : _bRoutledge, _c2019.
300			_axix, 371 p. : _bill. ; _c22 cm.
505			_tChapter 1: Contemporary Cruise Operations Chapter 2: Selling Cruises and Cruise Products Chapter 3: Maritime Issues and Legislation Chapter 4: Cruise Geography Chapter 5: Planning the Itinerary Chapter 6: Working Onboard Chapter 7: Guest Services Chapter 8: Managing Food and Drink Operations Chapter 9: Managing Facilities Chapter 10: Health, Safety and Security Chapter 11: Talent Management and Training Chapter 12: Leadership in the Cruise Industry Chapter 13: Managing Integrated Operations Chapter 14: Cruise Management Resources Index
520			_aCruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike. Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include: New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies A new chapter on 'Leadership in the cruise industry' New international case studies throughout to provide a real-world insight into the industry Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
650			_aCruise Management
650			_aMaritime Issues
650			_aTalent Management
650			_aIntegrated Operations
650			_aLeadership
700			_aParkman, Richard.
942			_2ddc _cTB
999			_c40990 _d40990