IT systems management /
Schiesser, Rich.
IT systems management / Rich Schiesser. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, c2010. - xl, 557 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9789332550193 9780137025060 (hardcover : alk. paper) 0137025068 (hardcover : alk. paper)
Information resources management.
Information technology.
Customer Service
Ethics, Legislation and Outsourcing
Performance and Tuning
Change Management
Problem Management
Storage Management
658.05 / SCH
IT systems management / Rich Schiesser. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, c2010. - xl, 557 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9789332550193 9780137025060 (hardcover : alk. paper) 0137025068 (hardcover : alk. paper)
Information resources management.
Information technology.
Customer Service
Ethics, Legislation and Outsourcing
Performance and Tuning
Change Management
Problem Management
Storage Management
658.05 / SCH