Front Office Operations / (Record no. 40705)

MARC details
000 -LEADER
fixed length control field 02179nam a22002657a 4500
003 - CONTROL NUMBER IDENTIFIER
control field CUTN
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231205104422.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231205b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788178803814
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 817880381X
041 ## - LANGUAGE CODE
Language English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 23
Classification number 647.94068
Item number PAN
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Pant, Anoop.
240 ## - UNIFORM TITLE
Uniform title <a href="Front Office Operations">Front Office Operations</a>
245 ## - TITLE STATEMENT
Title Front Office Operations /
Statement of responsibility, etc Anoop Pant.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi :
Name of publisher, distributor, etc Rajat Publications,
Date of publication, distribution, etc 2022.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 338 p. :
Other physical details ill. ;
Dimensions 23 cm.
505 ## - FORMATTED CONTENTS NOTE
Contents Preface<br/>1. Introduction to Hotel Industry<br/>2. International Corporate Hotels<br/>3. Classification of Hotels<br/>4. Organisational Setup of Front Office Department<br/>5. Duties and Responsibilities of Different Front office<br/>6. Organization Structure<br/>7. Market an Customer<br/>8. Reservation<br/>9. The Guest Cycle Front Office System<br/>10. Importance of Communications<br/>11. Basics of Security<br/>12. Caring for Customers<br/>13. Handling Complaints<br/>14. For Guest, Hosts and Hostesses
520 ## - SUMMARY, ETC.
Summary, etc This text introduces concepts of Organizations communication ethics and policy within a hotel. The primary focus is the Front Office, Housekeeping, Reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of Basic analyses, techniques and trends both in policy and technology will be reviewed as they relate to management and the guest. This text intended to give students a real world perspective of the hotel industry.<br/>This text is organized logically so that each chapter builds on the previous one. Considerable effort was made to ensure that front office operations and management was presented in a way that promotes learning and discussion several unique features are Incorporated to provide learning tools that encourage thinking outside the box, industry perspective, about job decription, internet resoures
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Corporate
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Guest
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Security
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Reservation
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type General Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Location Shelving location Date of Cataloging Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
    Dewey Decimal Classification   Not For Loan Non-fiction CUTN Central Library CUTN Central Library Reference 05/12/2023 2 647.94068 PAN 48255 01/12/2025 03/11/2025 05/12/2023 Reference Books