Communication Skills for Hospitality Management and Tourism Industry

Communication Skills for Hospitality Management is a practical hand book for students of the IHMs food craft institutes and University Colleges as well as trainees in hotels restaurants bars and food and beverage establishment who are undergoing training to join the hospitality industry. Communication is the exchange of information between people. You can imagine how hard it would be to land planes without the communication between air traffic controllers and pilots. There would be too many planes trying to land on the same runway. Similarly, it would be difficult to provide exceptional service for a customer staying at a hotel without communicating with them about their expectations. Let’s take a look at communicating with customers, communicating with staff and management, and other skills needed in the hospitality industry. Arrange for a communication skills program that will be helpful for your employees to communicate effectively with the guests in crucial circumstances like dealing with complaints, co- ordinating between departments, attending to guests at the front desk and helping in documentation like menus, bills, reports and other hotel procedures. The training should be conducted once a month so that they get a chance to improve their communication skills. The book consists of basic terms and techniques of communicating skills. The text contains exercises, objective type problems, dialogues, role-plays and group exercises and number of practical tasks and assignments. Level of language used in the textbook is very simple.