1 Introduction to Business Process Design
2 Process Management and Process-Oriented Improvement Programs
3 A Framework for Business Process Design Projects
4 Basic Tools for Process Design
5 Managing Process Flows
6 Introduction to Queuing Modeling
7 Introduction to Simulation
8 Modeling and Simulating Business Processes with ExtendSim
9 Input and Output Data Analysis
10 Optimizing Business Process Performance
11 Business Process Analytics

Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes.
The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics.