Check-in Check-Out : Managing Hotel Operations / Gary K. Vallen & Jerome J. Vallen.

By:

Vallen, Gary K

Contributor(s):

Vallen, Jerome J

Material type: Text

TextLanguage: English Publication details: UK : Pearson Education, 2013Description: x, 499 p. : illuISBN:

9789353439934

Subject(s):

DDC classification:

23 647.94068 VAL

Contents:

Table of Contents

Cover; Table of Contents; Glossary; 1. The Traditional Hotel Industry; 2. The Modern Hotel Industry; 3. The Structures of the Hotel Industry; 4. Forecasting Availability and Overbooking; 5. Global Reservations Technologies; 6. Individual Reservations and Group Reservations; 7. Managing Guest Services; 8. Arrival, Registration, Assignment and Rooming; 9. The Role of the Room Rate; 10. Billing the Guest Folio; 11. Cash or Credit: The City Ledger; 12. The Night Audit; 13. Hotel Technology; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y

Summary: For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources. Now in its Ninth Edition, Check-In Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the gu

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
General Books	CUTN Central Library Medicine, Technology & Management	Non-fiction	647.94068 VAL (Browse shelf(Opens below))	Available		47658

Table of Contents

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources. Now in its Ninth Edition, Check-In Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the gu

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