Communication skills training : Includes All the Activities, Handouts, Tools, and Assessments You Need to Create and Deliver Powerful, Effective Training/ Maureen Orey.

Introduction : How to use this book Section 1 : The workshops 1. Two-day communication skills workshop 2. One day communication skills workshop 3. Half-day communication skills workshop 4. Customizing the communication skills workshop Section II: Essentials of effective communication skills training 5. Identifying needs for communication skills training 6. Understanding the foundations or training design 7. Leveraging technology to maximize and support design and delivery 8. Delivering your communication skills workshop: Be a great facilitator 9. Evaluating workshop results Section III. Post-workshop learning 10. The follow -up coach Section IV- Workshop supporting documents and online support 11. Learning activities 12. Assessments 13. Handouts 14. Online tools and downloads Acknowledgments About the author About atd

Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication Skills Training offers the crucial tools you'll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization. Built on the successful ASTD Trainer's WorkShop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.