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Strategic performance management :

Waal, André de.

Strategic performance management : a managerial and behavioural approach / André de Waal, - Second edition. - Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013. - xviii, 443 pages : illustrations ; 24 cm

Includes bibliographical references and index.

Part I Introducing Strategic Performance Management --
1 Introduction --
2 The Strategic Performance Management System -- Part II The Strategic Performance Management Development Cycle --
Stage 1 --
Designing a Strategic Management Model --
3 Responsibility Structure --
4 Scenarios and Strategic Objectives --
5 Strategic Action Plans --
Stage 2 --
Designing a Strategic Reporting Model --
6 Critical Success Factors and Key Performance Indicators --
7 The Balanced Scorecard --
8 Exceptions, Actions, and Rolling Forecasts --
9 The Strategic Performance Management Information and Communications Technology Architecture --
Stage 3 --
Designing a Performance-Driven Behavioral Model --
10 Conditions for a Performance-Driven Organization --
11 Performance-Driven Behavior --
12 Strategic Alignment -- Part III Implementing Strategic Performance Management --
13 Implementation of Strategic Performance Management -- Part IV Specials --
14 Strategic Performance Management in the Public Sector --
15 Strategic Performance Management in Developing Countries.

ISBN: 9780230273856 (pbk.)

Subjects--Topical Terms:
Organizational effectiveness.
Strategic planning.
Performance.
Industrial management.

Dewey Class. No.: 658.401 / WAA