Methods for Measuring Quality of Libraries /
Bavakutty, M.
Methods for Measuring Quality of Libraries / By M. Bavakutty & K.C Abdul Majeed. - 1st ed. - New delhi : Ess Ess Publications. 2005. - 297 p. : ill. ; 23 cm.
1. Introduction 2. Marketing of Library and Information Product and Services 3. Quality Concepts In Libraries 4. Total Quality Management 5. Quality Standard and Libraries 6. Services Quality 7. Library Evaluation and Performance Measurement 8. Methods for Collection Of Collection Of Data 9. Methods for Analysis Of Data 10. SERVQUAL, a Scale for Measurement Services Quality 11. LiBQUAL, an Instrument for Measurement Library Quality 12. Library Quality; a Review 13. Quality Of Library ; Case Studies
978-8170004394 817000439
Library Evaluation.
Service Quality.
020 / BAV
Methods for Measuring Quality of Libraries / By M. Bavakutty & K.C Abdul Majeed. - 1st ed. - New delhi : Ess Ess Publications. 2005. - 297 p. : ill. ; 23 cm.
1. Introduction 2. Marketing of Library and Information Product and Services 3. Quality Concepts In Libraries 4. Total Quality Management 5. Quality Standard and Libraries 6. Services Quality 7. Library Evaluation and Performance Measurement 8. Methods for Collection Of Collection Of Data 9. Methods for Analysis Of Data 10. SERVQUAL, a Scale for Measurement Services Quality 11. LiBQUAL, an Instrument for Measurement Library Quality 12. Library Quality; a Review 13. Quality Of Library ; Case Studies
978-8170004394 817000439
Library Evaluation.
Service Quality.
020 / BAV