Service Management / (Record no. 40969)

MARC details
000 -LEADER
fixed length control field 00861nam a22002417a 4500
003 - CONTROL NUMBER IDENTIFIER
control field CUTN
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231215151100.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231215b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788183768566
041 ## - LANGUAGE CODE
Language English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 23
Classification number 658.8
Item number AGR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Agrawal, Ankita.
240 ## - UNIFORM TITLE
Uniform title <a href="Service Management">Service Management</a>
245 ## - TITLE STATEMENT
Title Service Management /
Statement of responsibility, etc Ankita Agrawal.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Jaipur :
Name of publisher, distributor, etc ABD Publishers,
Date of publication, distribution, etc 2022.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 296 p. :
Other physical details ill. ;
Dimensions 24 cm.
505 ## - FORMATTED CONTENTS NOTE
Title Preface<br/>1. Service<br/>2. Strategic Service Management<br/>3. IT Service Management<br/>4. Creating the Right Service Philosophy<br/>5. Customer Experience Management<br/>6. Service Quality<br/>7. Services Marketing<br/>8. Technology in the Service Sector<br/>Bibliography<br/>Index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Public Sector
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Private Sector
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Off-Shore
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element TQM
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Text Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Location Shelving location Date of Cataloging Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Non-fiction CUTN Central Library CUTN Central Library Medicine, Technology & Management 15/12/2023   658.8 AGR 47648 15/12/2023 15/12/2023 Text Books