Contents:Introduction to the book: defining the helping relationship --
Part I. Theory, Approaches and Skills : --
1. Helping Roles and Professions: Defining the Terms --
2. A Helping Model: Counselling, Coaching and Mentoring --
3. Foundation Skills for Effective Helping --
4. Advanced Skills for Effective Helping --
5. Skills in Context --
6. The Reflective and Reflexive Helper / Barbara Bassot --
7. The Ethical Dimension of Helping --
8. Working with Diversity --
9. Supervision and Continuing Professional Development for Helpers --
Part II. Roles in the Helping Professions : --
Case Study 1. 'Annie', contributed by a learning support assistant in a mainstream secondary school --
Case Study 2. 'Maggie', contributed by a life-coach in private practice --
Case Study 3. 'Caller', contributed by a telephone helpline counsellor --
Case Study 4. 'Diane', contributed by an NHS community drugs and alcohol worker --
Case Study 5. 'Kane', contributed by a teacher in a children's hospital --
Case Study 6. 'Letchme', contributed by a registered manager of a children's home --
Case Study 7. 'Amy', contributed by a counsellor and coach therapist in private practice --
Case Study 8. 'Joe', contributed by a trainee probation officer --
Case Study 9. 'Megan', contributed by a care manager assistant --
Case Study 10. 'Kanta', contributed by a surgical nurse specialist --
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