Table of Contents

Frontmatter

Preface: Enabling the knowledge sharing culture

Acknowledgements

Contents

1. Building the knowledge culture

2. Applied knowledge services

3. The way forward

Epilogue: knowledge services: the critical management discipline for the twenty-first century organization

Appendix 1: The knowledge services strategy: a guide for the knowledge strategist (an outline for KD/KS/KU)

Appendix 2: Knowledge services: your foundation for building the twenty-first century knowledge organization

Guy St. Clair

A knowledge services glossary: a guide for conversation

Works cited

Index

About Guy St. Clair and Barrie Levy

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization's management/leader with responsibility, authority, and accountability for the success of the organization's knowledge domain. "Wisely optimistic, with helpful hints for the management of knowledge services."Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA "Devotedly 'Druckerian' in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure."Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge