Includes bibliographical references (pages [199]-207) and index.

Introduction -- Technology and change management in higher education and academic libraries -- Case studies -- Reflections. Technology, Change and the Academic Library
Copyright Page
Dedication
Contents
List of contributors
About the editor
Acknowledgements
I. Introduction
1 Introduction
References
II. Technology and Change Management in Higher Education and Academic Libraries
2 Technology and change management in academic libraries: An overview and literature review
2.1 Introduction
2.2 Technology in academic libraries
2.3 Change management in academic libraries
2.4 Technology and change management in academic libraries
2.5 Related areas
2.6 Trends
2.7 Specific technologies
2.7.1 Library systems and library services platforms
2.7.2 Research support
2.7.3 Open access, scholarly communication and repositories
2.7.4 Bibliometrics
2.7.5 Open access university presses
2.7.6 Research data management
2.7.7 Web services
2.7.8 Digital resources, including e-books
2.7.9 Library spaces
2.7.10 Virtual reference services
2.7.11 Digitisation
2.7.12 Social media technologies in learning, research, communication and marketing
2.7.13 Identity and access management
2.7.14 Learning analytics
2.7.15 MOOCs
2.7.16 Online learning
2.7.17 Digital scholarship and digital humanities
2.7.18 Disability technology and accessibility of services and resources
2.7.19 Digital literacy
2.7.20 Focus on the user
2.7.21 Mobile technologies and devices
2.7.22 Robotics, including automated storage and retrieval
2.7.23 Artificial intelligence
2.7.24 Internet of things
Endnotes
References
3 The people side of change: Applying change management principles in academic libraries
3.1 Introduction
3.2 What is change management?
3.3 Bringing the theory to life
3.4 Conclusion
References
III. Case Studies
4 Developing massive open online courses
4.1 Context
4.2 Project implementation
4.3 Service delivery
4.4 Evaluation
4.5 Lessons learned
4.6 Final reflections
Acknowledgements
Endnotes
Reference
5 Implementation of a Leganto Reading List service at Curtin University Library
5.1 Background
5.2 Establishing the project
5.3 Implementation of Leganto
5.4 Outcomes
5.5 Conclusion
References
6 Transforming information advisory services in university libraries: A case study at the University
6.1 Case context
6.2 Literature review: digital tool adoption for enquiry management in academic libraries
6.3 Methodology
6.4 Developing a cohesive information and enquiry management strategy
6.5 Discussion: the evolution of effective enquiry management over time
6.6 Implications and conclusion
References
7 Accelerating student learning in communication and research skills: the adoption of adaptive learn
7.1 Introduction
7.2 Aims and objectives
7.3 Methodology
7.3.1 Review of available learning platforms
7.3.2 Storyboarding and rapid prototyping
7.3.3 Development, stakeholder feedback and usability testing
7.3.4 Usability tests, written feedback and crowd-annotated feedback
7.3.5 Accessibility
7.4 Outcomes and impact
7.5 Conclusions and recommendations
References
8 Developing an online book finding tool for a university library
8.1 Introduction
8.2 Previous attempts at internal library navigation
8.3 Framing the problem
8.4 Innovation and solution
8.4.1 Producing the first 3D floor plans
8.4.2 Moving to a sustainable format
8.4.3 Developing a book location system
8.5 Uptake and impact
8.6 Critical reflection
8.7 Directions for future development
8.7.1 Locating unshelved and misshelved books
8.7.2 Using information kiosks to give directional information
Conclusion
Endnotes
References
9 The White Rose University Press: an academic-led open access publisher
9.1 Background
9.2 Why an open access press?
9.3 Planning
9.4 Technology and platforms
9.5 Challenges
9.6 What would have been done differently?
9.7 Next steps
9.8 Conclusions
Endnotes
References
10 Mutual benefit from library collaboration with computational biologists: the cropPAL project at t
10.1 Introduction
10.2 Benefits for Library Engagement
10.3 Benefits for Research Publication and Data Services
10.4 Benefits for the researchers
10.5 ON Prime: first steps to commercialise the cropPAL in-house software
10.6 Interviews
10.7 Reflections on cropPAL2 and DeweyFish
10.8 Impact of cropPAL2
Endnotes
References
11 Brave new world?: Cardiff Metropolitan University Library Service’s implementation of a next-ge
11.1 Introduction
11.2 Cardiff Metropolitan University shared LMS implementation
11.3 Impact on library services
11.4 Impact on library staff
11.5 Where next for Cardiff Met and the shared LMS?
Endnotes
Reference
12 Scottish Higher Education Digital Library: the e-book journey
12.1 Scottish Higher Education Digital Library
12.2 Scottish Working Group for Electronic Books
12.3 Early days for e-books
12.4 Evidence-based model
12.5 Outcome
12.6 Successes
12.7 Challenges
12.8 SHEDL management of evidence-based model
12.9 Current day
12.10 Aggregators
12.11 Textbooks
12.12 Reflection and future
Endnotes
Reference
13 Engaging tertiary students with university archival collections and digitisation processes
13.1 Introduction
13.2 GLAMx Living Histories Digitisation Lab
13.3 Work integrated learning student placements
13.4 Case studies
13.4.1 Deep Time project
13.4.2 NBN Television archive
13.5 The future
Conclusion
Endnotes
References
14 Planning and implementing an automated storage and retrieval system at the University of Limerick
14.1 Introduction
14.2 What is an automated storage and retrieval system?
14.3 The decision-making process
14.4 Preparation phase: getting ready for the ARC
14.5 From planning to reality: operationalising the ARC
Conclusion
Endnote
References
15 Making researchers’ lives easier and managing risk at the University of Adelaide: The research
15.1 Introduction
15.2 Aims and objectives, rationale and context for the work
15.3 Planning, scope management and project management
15.3.1 Strategic planning
15.3.2 Scope management
15.3.3 Project management
15.4 Change management
15.5 Staffing changes
15.6 Expression of values
15.7 Impact of the project on library services and systems
15.7.1 Liaison Librarian upskilling programme
15.7.2 Training
15.7.3 On the job skills development
15.8 Lessons learned
15.9 What’s next
15.9.1 Research Data Planner
15.9.2 Figshare
15.9.3 LabArchives
15.9.4 Online training course
15.10 Impact of the project on University research and on the University as a whole
Reference
16 E-books and changes in collection management at Leeds University Library
16.1 Introduction
16.2 Streamlining ordering processes for single title and package e-book content
16.3 Improving the quality of the catalogue records
16.4 Auditing the existing content of e-book packages
16.5 Developing approaches to usage statistics to facilitate collection management
16.6 Conclusion
References
17 Universities, Jisc and the journey to open
17.1 Introduction
17.2 University libraries: the cultural evolution
17.3 New relationships and new models
17.4 Jisc: then and now
17.5 The journey from coordination to cooperation
17.5.1 Shifts in content and workflows
17.5.2 New library strategies
17.5.3 Infrastructure
17.5.4 Sustainability (and community building)
17.6 Coordination: 2000–2005
17.6.1 All’s FAIR
17.7 Consolidation: 2005–2010
17.8 Collaboration: 2010–2015
17.9 Cooperation: 2015–2020
17.10 Conclusion
Endnote
References
IV. Reflections
18 Reflections on technology, change and academic libraries
18.1 Introduction
18.2 Benefits
18.3 Constraints
18.4 Key issues
18.4.1 Strategic planning, and relationship to strategies, policies and procedures
18.4.2 Leadership and management
18.4.3 Project management, change management, governance and communication
18.4.4 Finance and staffing
18.4.5 Advocacy, consultation and engagement
18.4.6 Institutional culture and cultural change
18.4.7 Values
18.4.8 Changes in roles and responsibilities
18.4.9 Partnerships and collaboration
18.4.10 Impact on staff, services and users, on workflows and processes and on university teaching,
18.4.11 Skills, attitudes and behaviours of library staff
18.4.12 Skills, attitudes and behaviours of users
18.4.13 Ethical and legal issues, including privacy, confidentiality and security
18.4.14 Technical infrastructure and support
18.4.15 Promotion and marketing
18.4.16 Evaluation, monitoring and review
Abbreviations and acronyms
Further reading
Section 1: Introduction
Section 2: Technology, change management, and academic libraries
Change management in academic libraries
Technology and change management in academic libraries
Trends
Section 3: Specific technologies
Research support
Open access, scholarly communication, and repositories
Bibliometrics
Open access university presses
Research data management
Web services
Digital resources, including e-books
Library spaces
Virtual reference services
Digitisation
Social media technologies in learning, research, communication and marketing
Learning analytics
MOOCs
Online learning
Digital scholarship and digital humanities
Disability technology and accessibility of services and resources
Digital literacy
Focus on the user
Mobile technologies and devices
Robotics, including automated storage and retrieval
Artificial intelligence
Internet of things
Index
Back Cover

Technology, Change and the Academic Library
Case Studies, Trends and Reflections
Massive technological change has been impacting universities and university libraries in recent years. Such change has manifested in technological developments impacting all areas of academic library activity, including systems, services, collections, the physical library environment, marketing, and support for university teaching, learning, research, and administration. Many books and papers have examined these changes from a technical perspective. However, there is little substantive reflection on what technological change means, and how best to get out in front of it, for the academic library.

Technology, Change and the Academic Library systematically reflects on technological innovation, the successes, failures and lessons learned, the nature, process and culture of change, and key aspects including impacts on library staff and users, roles and responsibilities, and skills and capabilities. The book takes an international perspective on the massive change currently affecting academic libraries. The title gives an overview and literature review, considers technological innovation and change management, future technologies and future change, and provides information on further reading. Case studies describe the rationale, aims, and objectives for particular technological innovations, and consider methods, outcomes, and recommendations for the future. Finally, the book reflects back on how technological change can best be wrought in academic libraries.

Gives library managers and librarians insight into how best to identify, plan, and implement technological innovation
Provides a wide-ranging overview, literature review, and a series of reflective case studies on technological innovation in libraries
Emphasises current trends, lessons, and critical issues for putting technological innovation into place
Offers an international perspective on technological innovation in the academic library
Uses a critical methodology to reflect on what works, what does not, and how managers can apply lessons from real cases worldwide