Cover
Half-Title Page
Title Page
Copyright Page
Table of Contents
Preface
The Editor
Contributors
1: Collaboration and Social Networking: The Keys to Knowledge Management—Introductory Thoughts
Introduction
The Informal Organization
Short Case: Applying Knowledge Sharing at My UniversitY
What Are Some Others Doing in Terms of Promoting Collaboration and Knowledge Sharing?
How Can We Improve The State-Of-The-Art in Knowledge Sharing
What is Ahead in Forthcoming Chapters
2 : Knowledge and Collaboration in Multihub Networks: Orchestration Processes among Clinical Commissioning Groups (CCGs) in the United Kingdom
Introduction
Clinical Commissioning Hubs (Ccgs) as Innovation Network Orchestrators
Case Study Background: Development of (Ccgs) Commissioning at National Health Service (Nhs)
Influences and Previous Initiatives
Current Reform and Challenges
Network Management Strategies and Practices
Managing Innovation Coherence
External Innovation Coherence
Internal Innovation Coherence
Managing Network Membership
Managing Network Stability
Governance
Relationships
Managing Knowledge Flows
Knowledge Brokering
Digital Networks
Case Implications for the Future
References
3: Religious Communities of Practice and Knowledge Management—The Potential for Cross-Domain Learning
Introduction
Body of Knowledge on Communities of Practice
Characteristics of Communities of Practice
Interplay Between Religious Communities and Knowledge Management
Religious Communities of Practice—Church Communities
Religious Domain
Religious Community
Religious Practice
Two Case Studies: Church Communities Leveraging Knowledge Management Methods
Case Study 1 Birth of a New Religious Community from Two Declining Parishes
Community Identity
Community Practice
Community
Case Study 2 Birth of a New Religious Community to Address Community Needs
Community Identity
Community Practice
Community
Observations from the Case Studies
References
4: Cross-Cultural Technology-Mediated Collaboration: Case Study of Oxfam Quebec and Peru
Introduction
Background on the Organization
History of Oxfam Quebec in peru*
Description of the Case Study
Key Milestones
Collaboration Tools and Principles Applied
Lessons Learned
Start Off on the Right Foot
Leave Your Titles at the Door
You Need people Who Can “Go Native”
Take the Time to Reflect
Collaboration Means Everyone participates
Future Research
Acknowledgments
References
5: Enabling Knowledge Exchange to Improve Health Outcomes through a Multipartner Global Health Program
Introduction
Background on the Global Health Program
Role of Knowledge Management in the Access-Fp and Mchip Programs
Building Consensus: Technical Consultation Meetings
Perpetuating A Sense Of Team Affiliation: The Postpartum Family Planning (Ppfp) Community Of Practice And Online Collaboration
Global ppfp Online Forums: Formal and Informal Learning
Postpartum Family Planning E-Toolkit: Synthesized Knowledge
practical Learning for a Geographically Dispersed Audience: The PPFP E-Learning Course
Knowledge Translation, Social Networking, and Team Collaboration Concepts as Related to Scaling Up High-Impact Health Practices
Defining Knowledge Translation
E-Learning participants as Knowledge Brokers
Social Networking Effects on PPFP program Change
Team Collaboration and Macrocognition
Lessons Learned
Future Research Needed
Acknowledgments
References
6: Emperor: A Method for Collaborative Experience Management
Introduction
Background of the Organization
Collaboration and Social Networking Principles Applied
Selected Principles for This Context
Incorporating Principles into Processes
Description of Case Study
Tool Support for Collaborative Work
Quality
Trustability
Traceability
Seeding the System
Blitz Interviews
Vetting
Training
LESSONS LEARNED
Future Research Needed in the Area
References
7: Real-Time Knowledge Management: Providing the Knowledge Just-In-Time
Introduction
Real-Time Knowledge Management
The Expertise Dimension
Research Scope
Research Methodology
Knowledge Management (Km) Solutions For Non-Real-Time Km Roles
Km for Call Center Representatives At Service Centers
Km for Front-Line Bankers
Km for Medical Physicians
Summary
Suggested Architecture
Conclusions
Further Research
References
8 : Building Vertical and Horizontal Networks to Support Organizational Business
Introduction
Background on the Virginia Department Of Transportation (Vdot)
Traditional Knowledge Transfer within the Agency
1991 Early Retirement Option (ERO)
1995 Workforce Transition Act (WTA)
2008 to 2010 Reduction in Force
Impacts
Today
Collaboration And Networking Principles Applied
Case Study
Communities of Practice (CoP) as a Network Creation Tool
Construction Quality Managers Communities of Practice (CoP)
Area Construction Engineers (ACE) CoP
Project Control CoP
District Construction Engineer (DCE) CoP
Accomplishments
Lessons Learned
Conclusion And Future Research Needed
References
9: Social Network Analysis: A Pharmaceutical Sales and Marketing Application
Introduction
Background on Community Analytics®
Social Networking Principles Applied
Step 1: Opportunity Identification
Exercise 1: Map the Network
Exercise 2: Identify Key Network Members (KNMs)
Exercise 3: Conduct a Gap Analysis
Exercise 4: Conduct Individualized KNM Assessments
Step 2: Partnership Building
Exercise 5: Reprioritize Targets
Step 3: Connectivity Facilitation
Exercise 6: Connect the KNM Advocates to Their Network Members
Step 4: Relationship Sustainability
Future Research Needed
Lessons Learned
References
10: Collaborating Using Social Networking at Price Modern
Introduction
Background of Price Modern
Collaboration/Social Networking Principles for Price Modern
Price Modern’S Collaboration/Knowledge Sharing/Social Networking Perspective
Social Media Strategic Approach at Price Modern
Lessons Learned
Future Research Needs
Acknowledgments
References
11: Visual Knowledge Networks Analytics
Introduction
Network Analysis and Interpretation
Visual Network Modeling
Macro Properties of Networks
Micro Properties of Networks
Knowledge and Change Management Implications
Knowledge and Change Management Evaluation
Dynamic Network Analysis
Visual Representations of Network Dynamics
Visual Interaction Methods
Exemplary Findings
Suggestions For Further Research
Conclusions
Acknowledgments
References
12: A Framework for Fostering Multidisciplinary Research Collaboration and Scientific Networking within University Environs
Introduction
Background
A Case Study an Research Collaboration and Scientific Networking
A Networking and Collaboration Database
A Guide For Students
Collaboration Networks
Multidisciplinary Research Networks
Conclusions and Lessons Learned
Future Work
References
13: Knowledge Management and Collaboration: Big Budget Results in a Low Budget World
14: TATA Chemicals—Knowledge Management Case Study
about tata chemicals limited (tcl): serving society through science
Science for Sustainability
Community Services
OVERVIEW OF KNOWLEDGE MANAGEMENT (KM) AT TCL
KM Strategies, Processes, and Culture
KM Strategy
KM Processes
KM Culture
Key KM Initiatives
Innovation and Km
Measuring Km
Lessons Learned During the Km Journey
15: Knowledge-Enabled High-Performing Teams of Leaders
Preface
Introduction
The Knowledge Environment
People
Process
Technology
Organizational Structure
Content
Organizational Culture
Knowledge Leadership
Applying the Knowledge Environment to Teams
Enabling Teams
Defining High-Performance Teams
A New Approach To Building Leader Teams
Defining Teams of Leaders
The Teams of Leaders Approach
Knowledge Management and High-Performing Teams
Recent Research and Practice on Implementing the Teams of Leaders Methodology
Team Development Life Cycle
Stage 1: Getting Started
Stage 3: Doing the Work
Stage 4: Sustaining the Team
The Leader Team Exercise
Step 1: Identify and Understand the Situation and Requirements
Step 2: Practice Thinking through the Situation
Case Studies
Future Research Needed in the Area
Conclusion
References
Index

Knowledge Management Handbook
Collaboration and Social Networking, Second Edition
Recent research shows that collaboration and social networking can foster knowledge sharing and innovation by sparking new connections, ideas, and practices. Yet these informal networks are often misunderstood and poorly managed. Building on the groundbreaking, bestselling first edition of the Knowledge Management Handbook, this new edition focuses on collaboration and social networking. Topics covered include implementing a knowledge sharing culture, embedding knowledge management activities to encourage collaboration, developing a knowledge retention strategy, applying social network analysis to map knowledge flows, and using systems engineering approaches for collaboration and social networking.