Preface
1. Introduction to Hotel Industry
2. International Corporate Hotels
3. Classification of Hotels
4. Organisational Setup of Front Office Department
5. Duties and Responsibilities of Different Front office
6. Organization Structure
7. Market an Customer
8. Reservation
9. The Guest Cycle Front Office System
10. Importance of Communications
11. Basics of Security
12. Caring for Customers
13. Handling Complaints
14. For Guest, Hosts and Hostesses

This text introduces concepts of Organizations communication ethics and policy within a hotel. The primary focus is the Front Office, Housekeeping, Reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of Basic analyses, techniques and trends both in policy and technology will be reviewed as they relate to management and the guest. This text intended to give students a real world perspective of the hotel industry.
This text is organized logically so that each chapter builds on the previous one. Considerable effort was made to ensure that front office operations and management was presented in a way that promotes learning and discussion several unique features are Incorporated to provide learning tools that encourage thinking outside the box, industry perspective, about job decription, internet resoures