Conflict management and intercultural communication : the art of intercultural harmony / edited by Xiaodong Dai and Guo-Ming Chen.

Includes bibliographical references and index.

Section One: Perspectives on Intercultural Conflict Management and Harmony Building
1. Moving from Conflict to Harmony: The Role of Dialogue in Bridging Differences
Benjamin J. Broome
2. A Dialogic Approach to Intercultural Conflict Management and Harmonious Relationships: Dialogue, Ethics and Culture
Yuxin Jia and Xue Lai Jia
3. Constituting Intercultural Harmony by Design Thinking: Conflict Management in, for, and about Diversity and Inclusion Work
Patrice M. Buzzanell
4. The Development of Interculturality and the Management of Intercultural Conflict
Xiaodong Dai
5. Transforming Conflict through Communication and Commonground
Beth Bonniwell Haslett
6. Conflict Face-Negotiation Theory: Tracking Its Evolutionary Journey
Stella Ting-Toomey
7. The Art and Discipline of Nonviolence: An Intercultural Praxis Approach to Conflict in the Neoliberal Global Context
Kathryn Sorrells
8. Multicultural Identity and Conflict Communication Competence in the 21st　Century
Min-Sun Kim and Yoshiko Kameo
9. De-Westernizing the Conflict Management Model: Is "Avoidance" Really that Bad?
Akira Miyahara
10. The Yin and Yang of Conflict Management and Resolution: A Chinese Perspective
Guo-Ming Chen
11. A Chinese Model of Constructive Conflict Management
Yiheng Deng and Pamela Tremain Koch
12. Intercultural Competence and Harmonious Intercultural Relations: Interdisciplinary Perspectives and Insights
Helen Spencer-Oatey
Section Two: Intercultural Conflict Management and Harmony Building in Contexts
13. The Discursive Construction of Identities and Conflict Management Strategies in Parent-Child Conflict Narratives Written by Chinese University Students
Xuan Zheng and Yihong Gao
14. No Intergenerational Conflict: Older Adults’ Reports of Communication Characteristics in American Family and Nonfamily Intergenerational Relationships
Yan Bing Zhang and Weston T. Wiebe
15. Intercultural Communication Management Professionals in the Japanese Linguistic and Cultural Environment
Yuko Takeshita
16. Conflicts in an International Business Context: A Theoretical Analysis of Interpersonal (Pseudo) Conflicts
Michael B. Hinner
17. Intercultural Conflicts in Transnational Mergers and Acquisitions: The Case of a Failed Deal
Juana Du and Ling Chen
18. Leveraging Differences: Perceived Complementarity as a Synergy Potential in Sino-German Cooperation
Marcella Hoedl and Peter Franklin
19. Intercultural Challenges in Multinational Corporations
Alois Moosmueller
20. Understanding Intercultural Conflict in the Virtual Space: Characteristics, Approaches, and Management Styles
Ping Yang

"Conflict management and harmony building are two key issues of intercultural communication research and merit particular attention in the globally interconnected world. In the expanded second edition, the book explores the effective ways to manage intercultural conflict and develop intercultural harmony, and takes an interdisciplinary approach to address the two issues. The book begins with the theoretical perspectives on conflict management and harmony building. It examines intercultural communication ethics, diversity and inclusion, conflict resolution, conflict face negotiation, and intercultural competence. It presents both Western and non-Western perspectives. The book then addresses in its second section conflict management and harmony building in specific contexts. These include communication in intergenerational relationships, multinational corporations, and virtual spaces, and covers a range of national cultures including the U.S., Japan, Germany, and China. Drawing on the current research findings, this book covers the major theoretical perspectives and provides for a wide range of discussions on intercultural conflict management. It is a crucial reference for teachers, students, researchers, and practitioners alike"--