Crisis Management: Resilience and Change / Sarah Kovoor-Misra.

By:

Misra, Sarah Kovoor

Material type: Text

TextLanguage: English Publication details: New Delhi : Sage Publications India Pvt Ltd, 202.Edition: 1st edDescription: xv, 248 p. : ill. ; 23 cmISBN:

9781506328690
9781506328706 (E-BOOK)

Uniform titles:

Crisis Management: Resilience and Change

Subject(s):

DDC classification:

23 658.4056 KOV

Contents:

Introduction Acknowledgments About the Author PART I. FOUNDATION: UNDERSTANDING THE BASICS Chapter 1. The Nature of Organizational Crises: Understanding Its Structure What Are the Attributes of a Crisis? What Are the Causes of Crises? What Are the Consequences of a Crisis? What Are the Forms and Types of Crises? What Are the Phases of a Crisis? Conclusion Chapter 2. Organizational Crises as Change Why Is a Crisis a Change for Organizations? How Can Organizational Decline Cause Crises? How Can Organizational Growth Cause Crises? How Do Crisis Situations Differ From Other Forms of Change? What Are the Implications for Crisis Management? Conclusion Chapter 3. Transformative Crisis Management: An Overview What Does it Mean to be Transformative? What Are Some Benefits of a TCM Approach? What Are the Intellectual Roots of a TCM Approach? What Are the Phases of Transformative Crisis Management? What Are Some Critical Processes that Foster TCM? What Are Some Key Differences Between a Nontransformative Crisis Management and a TCM Approach? Conclusion PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES Chapter 4. Transformative Leaders How Are Leaders a Resource during TCM? What Is a Transformative Mind-Set? What Are Some Important Transformative Values? What Are Some Important Leadership Traits? What Are Some Important Leadership Abilities? What Are Some Important Sources of Power? How Can Leadership Capacity for TCM be Built? Conclusion Chapter 5. Transformative Individuals How Are Individuals a Resource during TCM? What Mind-Sets and Values Are Important? What Are Some Important Personality Traits? What Are Some Important Abilities? How Can Organizations Support Transformative Individuals? Conclusion Chapter 6. Organizational Culture, Identity, and Character What Are Organizational Culture, Identity, and Character? How Are Organizational Culture, Identity, and Character Resources During TCM? How Can a Transformative Organizational Culture, Identity, and Character be Built? Conclusion Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure Positive Stakeholder Relationships Adaptable Infrastructure as a Resource during Crisis Management Concluding Crisis Preparedness PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth Chapter 8. Crisis Containment: Managing Crises in Positive Ways Why Is Containing a Crisis Challenging? What Is Effective Crisis Containment? What Are the Stages of Crisis Containment? How Can Leaders Effectively Contain a Crisis? Conclusion Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes What Are Some Areas of Damage that May Need to be Addressed? What Are Some Positive Outcomes that can be Attained? How Can Leaders Repair Operational and Physical Damage? How Can Psychosocial Damage Be Healed During Recovery? How Can Leaders Effectively Facilitate Postcrisis Recovery? Conclusion Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing What Is Postcrisis Growth? How Can Leaders Facilitate Learning During Postcrisis Growth? How Can Leaders Fix Problems and Rebuild Resources During Postcrisis Growth? How Can Leaders Foster Renewal and Vitality During Postcrisis Growth? What Steps Can Leaders Take to Facilitate Postcrisis Growth? Conclusion Organizational Postcrisis Growth Assessment Index

Summary: Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Text Books	CUTN Central Library Medicine, Technology & Management	Non-fiction	658.4056 KOV (Browse shelf(Opens below))	Available		47607

Introduction Acknowledgments About the Author
PART I. FOUNDATION: UNDERSTANDING THE BASICS
Chapter 1. The Nature of Organizational Crises: Understanding Its Structure
What Are the Attributes of a Crisis?

What Are the Causes of Crises?

What Are the Consequences of a Crisis?

What Are the Forms and Types of Crises?

What Are the Phases of a Crisis?

Conclusion

Chapter 2. Organizational Crises as Change
Why Is a Crisis a Change for Organizations?

How Can Organizational Decline Cause Crises?

How Can Organizational Growth Cause Crises?

How Do Crisis Situations Differ From Other Forms of Change?

What Are the Implications for Crisis Management?

Conclusion

Chapter 3. Transformative Crisis Management: An Overview
What Does it Mean to be Transformative?

What Are Some Benefits of a TCM Approach?

What Are the Intellectual Roots of a TCM Approach?

What Are the Phases of Transformative Crisis Management?

What Are Some Critical Processes that Foster TCM?

What Are Some Key Differences Between a Nontransformative Crisis Management and a TCM Approach?

Conclusion

PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES
Chapter 4. Transformative Leaders
How Are Leaders a Resource during TCM?

What Is a Transformative Mind-Set?

What Are Some Important Transformative Values?

What Are Some Important Leadership Traits?

What Are Some Important Leadership Abilities?

What Are Some Important Sources of Power?

How Can Leadership Capacity for TCM be Built?

Conclusion

Chapter 5. Transformative Individuals
How Are Individuals a Resource during TCM?

What Mind-Sets and Values Are Important?

What Are Some Important Personality Traits?

What Are Some Important Abilities?

How Can Organizations Support Transformative Individuals?

Conclusion

Chapter 6. Organizational Culture, Identity, and Character
What Are Organizational Culture, Identity, and Character?

How Are Organizational Culture, Identity, and Character Resources During TCM?

How Can a Transformative Organizational Culture, Identity, and Character be Built?

Conclusion

Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure
Positive Stakeholder Relationships

Adaptable Infrastructure as a Resource during Crisis Management

Concluding Crisis Preparedness

PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth
Chapter 8. Crisis Containment: Managing Crises in Positive Ways
Why Is Containing a Crisis Challenging?

What Is Effective Crisis Containment?

What Are the Stages of Crisis Containment?

How Can Leaders Effectively Contain a Crisis?

Conclusion

Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes
What Are Some Areas of Damage that May Need to be Addressed?

What Are Some Positive Outcomes that can be Attained?

How Can Leaders Repair Operational and Physical Damage?

How Can Psychosocial Damage Be Healed During Recovery?

How Can Leaders Effectively Facilitate Postcrisis Recovery?

Conclusion

Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing
What Is Postcrisis Growth?

How Can Leaders Facilitate Learning During Postcrisis Growth?

How Can Leaders Fix Problems and Rebuild Resources During Postcrisis Growth?

How Can Leaders Foster Renewal and Vitality During Postcrisis Growth?

What Steps Can Leaders Take to Facilitate Postcrisis Growth?

Conclusion

Organizational Postcrisis Growth Assessment

Index

Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.

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