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	1.	Services marketing Integrating Customer Focus Across the Firm by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th Ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : McGraw-Hill Education, 2015 Availability: Items available for loan: CUTN Central Library (4)Call number: 658.8 ZEI, ... Items available for reference: CUTN Central Library: Not For Loan (1)Call number: 658.8 ZEI. Found in Open Library: Place hold Log in to add tags Add to cart (remove)
	2.	Customer Relationship Management Jaspreet Kaur Bhasin by Bhasin, Jaspreet Kaur Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Dreamtech, 2014 Availability: Items available for loan: CUTN Central Library (3)Call number: 658.812 BHA, ... Found in Open Library: Place hold Log in to add tags Add to cart (remove)
	3.	Building the value machine : transforming your business through collaborative customer partnerships / Peter Cheverton. by Cheverton, Peter Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London ; Philadelphia : Kogan Page, 2010 Online access: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: CUTN Central Library (3)Call number: 658.4 CHE, ... Found in Open Library: Place hold Log in to add tags Add to cart (remove)
	4.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: Management of innovation and change series \| The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston, Mass. : Harvard Business School Press, ©2000 Availability: Items available for loan: CUTN Central Library (1)Call number: 658 CHR. Found in Open Library: Place hold Log in to add tags Add to cart (remove)
	5.	Cruise Operations Management : Hospitality Perspectives / Philip Gibson. by Gibson, Philip Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Abingdon : Routledge, 2021 Availability: Items available for loan: CUTN Central Library (1)Call number: 387.542068 GIB. Found in Open Library: Place hold Log in to add tags Add to cart (remove)

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