Quality and Consumer Satisfaction in Tourism /
Bailey, Uterius
Quality and Consumer Satisfaction in Tourism / Uterius Bailey - United Kingdom : ED - Tech Press, 2019. - vii, 303p.: ill.; 25cm
Chapter 1. Tourism Industry: An Introduction Chapter 2. Hotel Administration: An Introduction Chapter 3. Housekeeping, Engineering, Security and Consumer Satisfaction Chapter 4. Role of Front Desk Receptionist for Quality and Consumer Satisfaction Chapter 5. Hotel Service for Overnight Rooms Hotel Chapter 6. Catering and Food Service Chapter 7. Customer Defection Management Chapter 8. Customer Knowledge Management Chapter 9. Managing Customer Information Chapter 10. Customer Loyality Chapter 11. Importance of Consumer Behaviour
9781788823944
658.562 / BAI
Quality and Consumer Satisfaction in Tourism / Uterius Bailey - United Kingdom : ED - Tech Press, 2019. - vii, 303p.: ill.; 25cm
Chapter 1. Tourism Industry: An Introduction Chapter 2. Hotel Administration: An Introduction Chapter 3. Housekeeping, Engineering, Security and Consumer Satisfaction Chapter 4. Role of Front Desk Receptionist for Quality and Consumer Satisfaction Chapter 5. Hotel Service for Overnight Rooms Hotel Chapter 6. Catering and Food Service Chapter 7. Customer Defection Management Chapter 8. Customer Knowledge Management Chapter 9. Managing Customer Information Chapter 10. Customer Loyality Chapter 11. Importance of Consumer Behaviour
9781788823944
658.562 / BAI