Quality and Consumer Satisfaction in Tourism / (Record no. 35649)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01034nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CUTN |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210719161423.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210719b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781788823944 |
| 041 ## - LANGUAGE CODE | |
| Language | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.562 |
| Item number | BAI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bailey, Uterius |
| 245 ## - TITLE STATEMENT | |
| Title | Quality and Consumer Satisfaction in Tourism / |
| Statement of responsibility, etc | Uterius Bailey |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | United Kingdom : |
| Name of publisher, distributor, etc | ED - Tech Press, |
| Date of publication, distribution, etc | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 303p.: |
| Other physical details | ill.; |
| Dimensions | 25cm |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Title | Chapter 1. Tourism Industry: An Introduction |
| -- | Chapter 2. Hotel Administration: An Introduction |
| -- | Chapter 3. Housekeeping, Engineering, Security and Consumer Satisfaction |
| -- | Chapter 4. Role of Front Desk Receptionist for Quality and Consumer Satisfaction |
| -- | Chapter 5. Hotel Service for Overnight Rooms Hotel |
| -- | Chapter 6. Catering and Food Service |
| -- | Chapter 7. Customer Defection Management |
| -- | Chapter 8. Customer Knowledge Management |
| -- | Chapter 9. Managing Customer Information |
| -- | Chapter 10. Customer Loyality |
| -- | Chapter 11. Importance of Consumer Behaviour |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | General Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Location | Shelving location | Date of Cataloging | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Non-fiction | CUTN Central Library | CUTN Central Library | Medicine, Technology & Management | 19/07/2021 | 658.562 BAI | 43533 | 19/07/2021 | 19/07/2021 | General Books |