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Quality and Consumer Satisfaction in Tourism / Uterius Bailey
Material type:
TextLanguage: English Publication details: United Kingdom : ED - Tech Press, 2019.Description: vii, 303p.: ill.; 25cmISBN: - 9781788823944
- 658.562 BAI
Contents:
Chapter 1. Tourism Industry: An Introduction Chapter 2. Hotel Administration: An Introduction Chapter 3. Housekeeping, Engineering, Security and Consumer Satisfaction Chapter 4. Role of Front Desk Receptionist for Quality and Consumer Satisfaction Chapter 5. Hotel Service for Overnight Rooms Hotel Chapter 6. Catering and Food Service Chapter 7. Customer Defection Management Chapter 8. Customer Knowledge Management Chapter 9. Managing Customer Information Chapter 10. Customer Loyality Chapter 11. Importance of Consumer Behaviour
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
General Books
|
CUTN Central Library Medicine, Technology & Management | Non-fiction | 658.562 BAI (Browse shelf(Opens below)) | Available | 43533 |
Chapter 1. Tourism Industry: An Introduction Chapter 2. Hotel Administration: An Introduction Chapter 3. Housekeeping, Engineering, Security and Consumer Satisfaction Chapter 4. Role of Front Desk Receptionist for Quality and Consumer Satisfaction Chapter 5. Hotel Service for Overnight Rooms Hotel Chapter 6. Catering and Food Service Chapter 7. Customer Defection Management Chapter 8. Customer Knowledge Management Chapter 9. Managing Customer Information Chapter 10. Customer Loyality Chapter 11. Importance of Consumer Behaviour
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