Cruise Operations Management : Hospitality Perspectives /
Gibson, Philip.
Cruise Operations Management : Hospitality Perspectives / Philip Gibson. - 3rd ed. - Abingdon : Routledge, 2019. - xix, 371 p. : ill. ; 22 cm.
Chapter 1: Contemporary Cruise Operations
Chapter 2: Selling Cruises and Cruise Products
Chapter 3: Maritime Issues and Legislation
Chapter 4: Cruise Geography
Chapter 5: Planning the Itinerary
Chapter 6: Working Onboard
Chapter 7: Guest Services
Chapter 8: Managing Food and Drink Operations
Chapter 9: Managing Facilities
Chapter 10: Health, Safety and Security
Chapter 11: Talent Management and Training
Chapter 12: Leadership in the Cruise Industry
Chapter 13: Managing Integrated Operations
Chapter 14: Cruise Management Resources
Index
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.
Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include:
New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies
A new chapter on 'Leadership in the cruise industry'
New international case studies throughout to provide a real-world insight into the industry
Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge
This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
9780367475260
Cruise Management
Maritime Issues
Talent Management
Integrated Operations
Leadership
387.542068 / GIB
Cruise Operations Management : Hospitality Perspectives / Philip Gibson. - 3rd ed. - Abingdon : Routledge, 2019. - xix, 371 p. : ill. ; 22 cm.
Chapter 1: Contemporary Cruise Operations
Chapter 2: Selling Cruises and Cruise Products
Chapter 3: Maritime Issues and Legislation
Chapter 4: Cruise Geography
Chapter 5: Planning the Itinerary
Chapter 6: Working Onboard
Chapter 7: Guest Services
Chapter 8: Managing Food and Drink Operations
Chapter 9: Managing Facilities
Chapter 10: Health, Safety and Security
Chapter 11: Talent Management and Training
Chapter 12: Leadership in the Cruise Industry
Chapter 13: Managing Integrated Operations
Chapter 14: Cruise Management Resources
Index
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.
Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include:
New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies
A new chapter on 'Leadership in the cruise industry'
New international case studies throughout to provide a real-world insight into the industry
Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge
This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
9780367475260
Cruise Management
Maritime Issues
Talent Management
Integrated Operations
Leadership
387.542068 / GIB