Cruise Operations Management : Hospitality Perspectives / Philip Gibson.

By:

Gibson, Philip

Contributor(s):

Parkman, Richard

Material type: Text

TextLanguage: English Publication details: Abingdon : Routledge, 2019.Edition: 3rd edDescription: xix, 371 p. : ill. ; 22 cmISBN:

9780367475260

Uniform titles:

Cruise Operations Management : Hospitality Perspectives

Subject(s):

DDC classification:

23 387.542068 GIB

Contents:

Chapter 1: Contemporary Cruise Operations Chapter 2: Selling Cruises and Cruise Products Chapter 3: Maritime Issues and Legislation Chapter 4: Cruise Geography Chapter 5: Planning the Itinerary Chapter 6: Working Onboard Chapter 7: Guest Services Chapter 8: Managing Food and Drink Operations Chapter 9: Managing Facilities Chapter 10: Health, Safety and Security Chapter 11: Talent Management and Training Chapter 12: Leadership in the Cruise Industry Chapter 13: Managing Integrated Operations Chapter 14: Cruise Management Resources Index

Summary: Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike. Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include: New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies A new chapter on 'Leadership in the cruise industry' New international case studies throughout to provide a real-world insight into the industry Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Text Books	CUTN Central Library Social Sciences	Non-fiction	387.542068 GIB (Browse shelf(Opens below))	Available		47654

Chapter 1: Contemporary Cruise Operations

Chapter 2: Selling Cruises and Cruise Products

Chapter 3: Maritime Issues and Legislation

Chapter 4: Cruise Geography

Chapter 5: Planning the Itinerary

Chapter 6: Working Onboard

Chapter 7: Guest Services

Chapter 8: Managing Food and Drink Operations

Chapter 9: Managing Facilities

Chapter 10: Health, Safety and Security

Chapter 11: Talent Management and Training

Chapter 12: Leadership in the Cruise Industry

Chapter 13: Managing Integrated Operations

Chapter 14: Cruise Management Resources
Index

Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.

Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include:

New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies
A new chapter on 'Leadership in the cruise industry'
New international case studies throughout to provide a real-world insight into the industry
Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge
This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.

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